Get an instant quote Refund Cancellation and Rescheduling Policy
Effective October 6 2026
This policy explains how GlassTraxx handles cancellations, rescheduling, refunds, and an incorrect glass selection. Customers should review vehicle and glass information carefully before confirming an order.
Pricing
GlassTraxx prices door glass replacement as a flat-rate service package covering the glass, sourcing, ordering, handling, travel, and installation. The package price is not based solely on GlassTraxx's material cost and is not recalculated solely because the customer corrects the identified door or side of the vehicle. If the correct glass requires a higher-priced service package, the customer must approve and pay the additional amount before work proceeds.
Incorrect Customer Selection
If the customer corrects an incorrect door-glass selection before GlassTraxx travels to the service location, GlassTraxx will update the selection with no incorrect-selection fee.
If the error is discovered after GlassTraxx travels to or arrives at the service location, the customer will be charged a $199 incorrect-selection service fee.
The customer will not be charged twice for materials. Amounts already paid will be applied to the corrected order, and any required additional amount must be approved and paid before service continues.
GlassTraxx Selection Error
The $199 incorrect-selection service fee will not apply when GlassTraxx or its ordering system selected the wrong glass after the customer provided accurate vehicle and glass information. GlassTraxx will correct its selection error without an additional incorrect-selection fee.
Cancellation and Rescheduling
| Timing | Policy |
|---|---|
| Within 24 hours | The customer may cancel within 24 hours after placing the order and receive a refund to the original payment method. The cancellation right ends once GlassTraxx completes the service, even if fewer than 24 hours have passed. |
| After 24 hours | Payments are nonrefundable. The customer may reschedule the service appointment up to three times. |
| Rescheduling | Each request must be made before the scheduled appointment. A missed appointment without prior notice counts as one reschedule. After the third reschedule, no further rescheduling is permitted and the payment remains nonrefundable. |
Refund Processing
Approved refunds will be returned to the original payment method. The customer's bank or payment provider may require additional time to post the refund. Nothing in this policy limits any nonwaivable right provided by applicable law.