Privacy Policy

1. Information we collect

• Contact and service details: name, email, phone number, service address or area, appointment preferences, and the questions or instructions you send.
• Vehicle and job information: VIN, license plate and state, vehicle or equipment details, glass selections, measurements, damage photos, and other information needed to identify and perform the work.
• Conversation information: messages, attachments, responses, timestamps, and delivery information. Where a voice or AI feature is used, this may include transcripts, summaries, and recordings when enabled and disclosed with any required consent.
• Transactions and accounts: quotes, orders, invoices, payment status, receipts, service records, and account details. Fleet features may also collect company, authorized-user, signature, and billing information.
• Technical information: IP address, browser or device details, request and security logs, cookies, and browser storage used to operate the site, retain quote progress, authenticate users, and prevent misuse.

Provide only information relevant to your request. Do not send passwords, Social Security numbers, identification documents, or full payment account details in ordinary messages.

2. How we use information

We use information to answer inquiries; identify vehicles and glass; obtain supplier pricing and availability; prepare quotes; arrange and provide service; process payments; send receipts and service updates; manage accounts and warranties; keep business records; and protect against fraud or misuse.

We also use relevant records to troubleshoot and improve our service. Promotional messages require the applicable separate permission; initiating a service inquiry does not by itself enroll you in marketing.

3. Customer messaging and AI

When you choose a messaging or AI-assisted feature, the platform and its providers process your messages, contact details, attachments, and related conversation information to deliver and support that feature. GlassTraxx personnel may review conversations, correct automated replies, and follow up on your request.

For Google-powered features, Google may process conversation data under its applicable product terms and privacy notices. Its handling can depend on the product and your account settings. See Google’s Privacy Policy and the disclosures displayed in the messaging experience. Other messaging and AI platforms have their own policies. Do not assume a conversation is confidential or suitable for sensitive information.

You may ask for a person or call or email us instead. AI-generated replies may be inaccurate; confirm important service details with our team.

4. When information is shared

We share relevant information with the people and providers needed to operate our services, including:

• Authorized GlassTraxx staff and service personnel who handle your inquiry or job.
• Glass suppliers and vehicle-information providers for fitment, pricing, availability, and ordering.
• Hosting, storage, security, email, messaging, and AI providers that support the website and customer communications. Our website uses cloud hosting and storage, Resend for transactional email, and Stripe for payment services.
• Payment or financing providers you select. They receive information needed to process the transaction under their own applicable terms and policies.
• Professional advisers or authorities when needed to meet legal obligations, address disputes, prevent fraud, or protect rights and safety.

For a fleet or business account, authorized account users may see the service and billing records their role permits. Mobile messaging opt-in information and consent are not shared with third parties or affiliates for their own marketing or promotional purposes; they may be shared with service providers that help deliver our messages.

5. Payments and security

Enter payment details only through the secure payment flow provided for your order. Payment providers process those details; GlassTraxx receives transaction references, payment status, and limited payment information needed for records and support.

We use access controls and technical safeguards to help protect information. No internet transmission or storage system is completely secure. Keep account credentials and private quote or payment links confidential.

6. Cookies, browser storage, and links

Our website uses cookies and browser storage for functions such as security, login sessions, and saving quote progress. You can manage or clear them through your browser, although doing so may interrupt these features.

Links to payment, financing, review, social, and messaging platforms take you to services with their own privacy practices. Their handling of information is governed by their applicable notices and your settings.

Optional website analytics

If you allow it, Google Analytics measures visits to public website pages, taps on our business phone links, and successfully submitted quote requests. These measurements help us understand which pages bring inquiries. Analytics may use cookies and process technical browser and device information under Google’s Privacy Policy.

We do not send your form entries, contact details, vehicle identifiers, damage photos, payment details, or private quote links to Google Analytics. We keep Analytics off until you allow it, and exclude private quote and account pages. You can change your choice below on this browser.

7. Retention

We retain information as needed to handle inquiries and service, maintain transaction and warranty records, protect our systems, and meet legal and accounting obligations. Retention varies by record type and provider. Some information may remain in backups or records that we must keep after a deletion request.

8. Your choices and requests

You can ask to access, correct, or delete information we hold about you, or ask questions about its use, by contacting sales@glasstraxx.com or 816.896.8232. We may need to verify your identity and authority before acting. We will handle requests subject to applicable law and legitimate recordkeeping needs; we will not ask you to send sensitive identity documents in an ordinary chat.

To stop messages, use the channel’s unsubscribe controls, reply STOP in a text conversation, or contact us directly. For help, contact our team or reply HELP. If the channel cannot process your request, call or email us. Marketing consent is not required to purchase service. You can also manage a messaging platform’s history and privacy settings directly with that provider.

9. Children and policy updates

Our services are directed to vehicle owners, authorized representatives, and business customers, not children under 13. Please contact us if you believe a child has provided personal information so we can address it.

We may revise this policy as our services or practices change. We will post the updated policy and effective date here and provide additional notice when required.