Terms of Service

1. Using our website and messaging

By using our website or customer messaging service, you agree to these terms for that use. If you do not agree, please stop using those services and contact our team for another way to request help. You must be able to enter into an agreement, or use the service with an authorized adult’s involvement. If you act for a business or vehicle owner, you must have their permission.

Provide accurate contact, vehicle, location, and service information. Do not misuse the service, send unlawful or abusive material, impersonate another person, attempt unauthorized access, or submit information you are not authorized to share.

2. Quotes, availability, and appointments

A request or conversation does not by itself confirm an appointment or authorize a charge. Glass fitment, parts, availability, service location, and scheduling may require review. Follow the confirmation and approval steps shown in your quote or booking.

The total and any applicable travel charges, taxes, additional work, and promotion conditions are shown in your quote or otherwise confirmed before you authorize them. An advertised offer applies only to its stated eligibility and exclusions. Your accepted quote, order, and any separately agreed fleet terms govern the purchased work.

3. Payments, cancellations, and warranty

Payment is due under the terms of your accepted quote or account agreement. Use the secure payment flow provided for your order; do not send card numbers or banking information in chat.

Our Refund, Cancellation and Rescheduling Policy and Workmanship Warranty describe the applicable service policies. These website terms do not replace those policies, change a previously accepted order, or remove any right that cannot lawfully be waived.

4. Customer messages and consent

When you initiate a message or request a reply, we use the details you provide to respond to that request. Where you separately opt in, messages may include quote follow-up, appointment updates, service information, and the types of promotional messages described in that opt-in. Message frequency varies. Carrier message and data rates may apply to SMS or RCS messages.

Consent to promotional or automated messages is not a condition of purchase. These terms alone do not enroll you in marketing. You may stop messages using the channel’s unsubscribe controls, replying STOP to a text conversation, or contacting us at sales@glasstraxx.com or 816.896.8232. For help, contact our team or reply HELP in the text conversation. If a channel cannot process your request, call or email us. Stopping messages does not cancel an order; contact us separately for order changes.

5. AI-assisted replies and human help

When enabled, automated or AI assistants may answer questions, collect details, or help with quote and appointment requests. AI replies can contain mistakes. Confirm pricing, fitment, availability, safety instructions, and booking details with the final quote or our team before relying on them.

You can ask to speak with a person or contact us directly. Human replies are handled during our business hours. Messaging is not an emergency service. Do not send passwords, Social Security numbers, identification documents, or payment account details in a conversation.

6. Privacy and third-party services

Our Privacy Policy explains how we handle information from our website and customer conversations. Hosting, payment, email, messaging, and AI providers may process information to deliver the features you choose.

If you use a Google messaging feature, you authorize Google to process the conversation and related data as necessary to provide that feature under the applicable Google terms and privacy disclosures. The same principle applies to other platforms you choose. These GlassTraxx terms do not replace or override a platform’s applicable terms.

7. Website content and service access

GlassTraxx content and branding, and third-party materials on our website, remain subject to their owners’ rights. See our Copyright & Image Use page. You may use the website for legitimate service inquiries and retain your own transaction records.

We aim to keep the website and communications useful and accurate, but cannot promise uninterrupted access or error-free automated information. We may restrict misuse or suspend a feature for maintenance or security. Nothing here limits an express service warranty or a nonwaivable consumer right.

8. Updates and questions

We may update these terms by posting a revised version and effective date. The version in effect applies to your use at that time; existing orders remain subject to their accepted terms. Contact us using the details below with questions or to request a copy.